Our Privacy Promise
We’re committed to protecting our customers’ personal
data – old and new. We’ll always keep your data safe, up to date and only ever
use it for what you have requested.
Here's what you need to
know...
We’ll always keep your personal data safe and secure –
it’s number one priority to us
We’ll only ever use your data to improve your experience
or complete an order you have placed with us
We’ll only ever use your data for marketing if you have
told us you want us to – and we (pinky) promise to never SPAM you
If we no longer need your personal data we will delete it – we love to keep our systems clean of cobwebs!
How we use your information
Click on the buttons below to find out more about how we
use your information.
Your name & contact details (phone number, email,
address)
WHY WE COLLECT
IT
It would be impossible to send your online order
without this information.
To update you on your order
To update you on the latest products, sales and store information in your area
Fraud prevention
HOW WE USE IT
·
We use name and address info to create a postage
label and may share phone numbers and emails with our couriers so they can send
you tracking updates.
·
We will send you transactional service messages
via email or text to update you on the status of your order and let you know
when it's on its way!
·
We will only send you marketing messages via
email, text or through adverts on other websites if you have given us clear
consent to do so.
· To help us detect and prevent fraud.
Your child's
information (name, age, DOB, gender)
HOW WE USE IT
· To understand what products you may be after and serve you the best recommendations for your child's age. Your payment and billing information
WHY WE COLLECT IT
·
To take payment and process refunds when needed
· Fraud prevention
HOW WE USE IT
·
To fulfil our contract with you and make sure
you get the items you’ve ordered.
· To help us detect and prevent fraud.
Your contact history with us (customer service calls, live web chats, social media posts)
WHY WE COLLECT
IT
·
Provide customer service support
·
In order to train new staff
HOW WE USE IT
·
You expect the best level of customer service
from our team. To allow us to do this we keep a history of all correspondence.
· In order to provide the best customer service we're always looking for ways to improve - these conversations allow us to learn and develop our customer support.
Purchase history
and saved baskets
WHY WE COLLECT IT
·
To sell you things that you want
· To sell you things we think you may want
HOW WE USE IT
·
Without items in your basket you can't buy
anything on the site - you have to tell us what you want!
·
We may offer toy suggestions based on your
purchase history and abandoned baskets - this helps you find related products
to what you're interested in.
Your laptop/mobile/browser details (IP address, location services, how you behave on our website)
WHY WE COLLECT IT
To improve the online experience you have with us
To protect our website & all its users
HOW WE USE IT
We need to know what helps you to shop faster and
better in order to improve your experience on our site.
To
help us detect and prevent fraud.
Sharing
your information
We do not sell any of
your personal data to any third parties. However, we do share your data with a
select few companies in order to complete your contract with us and provide you
with the best possible service. These include:
Our trusted partners that get your
order to you – this includes our order delivery companies
Professional service agencies who
help us get our products in front of the right person
Law enforcement and fraud
prevention agencies
Marketing
You can
unsubscribe from marketing communication at any time by:
Updating your preferences in ‘My
Account’
Clicking the ‘unsubscribe’ link in an email
Contacting our customer service team
We may also show you The Entertainer adverts when
browsing other websites. We do this to help you easily find the products you
may like.
The adverts you see will be based on information we hold on you or your previous use of TheToyShop.com – this means you may see products you have previously browsed or promotions we think you’ll be interested in.
Your data, your rights
You have the right to:
·
Request
a copy of the information held on you
·
Correct
the information we hold on you
· Have the information we hold on you deleted
Cookies
Our website uses cookies to collect information. A cookie
is a piece of text which asks permission to be placed on your computer's hard
drive. Once you agree, your browser adds that text in a small file.
Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences.
For example, a cookie makes it easier to shop by remembering your email address
so you don’t have to re-enter it each time you visit.
Cookies also enable us to check which pages are the most
popular on the site and how visitors use our site. A cookie does not give us
access to your computer.
The 'help' menu in most web browsers will tell you how
you can be informed when you receive a new cookie or how to disable cookies
altogether. However, we recommend that you leave cookies turned on as they
allow you to access some of the most useful features of TheToyShop.az
